Factors To Consider In Choosing A Bot
The use of bots has in the recent past gained popularity. Businesses are resorting to their use for the purpose of offering assistance to their clients which is proactive in nature. Subsequently, the customer service of an organization is enhanced.
Ensure that you seek to understand your business needs as that will determine the bot you will settle for. Picking bots that possess human like behavior is recommended. This is essential as it ensures that it will evade in-game bans.
Ensure that you pick a bot that runs on the feature of natural language processing. That means you will not be required to develop your specific APIs for the purpose of understanding incoming user inputs. You need to look for language support and the various languages that the platform can accommodate.
Ensure that the bot you have gone for fulfils the basic requirements of intent and entity. This is crucial as it helps you to define custom intents for the purpose of designing the dialog flow of bot. Additionally, designing of entities that specifically identifies vital information that emanate from incoming user inputs.
The bot you settle for must have dialog flow design for it to be suited for you. This is a conversation model that has the ability to define diverse paths as well as possessing handling capability that is superb. You must ensure that you are selecting a platform that will be easy to learn for your staff.
The level of programming knowledge that your team must possess to use the bot platform effectively, is a factor that you should consider in your choice. As well you must find out if the system is flexible so that you can easily alter a complex dialog flow. In addition, you must settle for a bot system that supports visual editor capability.
A bot that would be suitable for you is the one that can be exposed to multiple platforms. The functionality of this feature will be dependent on the design of your particular bot effectively this feature will function will be determined by the design of your actual bot.
The bot platform that you pick must provide you with a way to integrate existing backend that includes content management system and database among others. These objectives should be attained through either through provision of methods that facilitate the invoking of APIs or offer simplified integration that combines SDK and configurations of the platform.
In choosing the right bot for your business, ensure that you go for one that is not only easy to learn but can be updated easily. It is important to note that bot is not a development you will engage in as one-time process meaning that there should be room for improvement.